What can Virtual Assistants do?
Virtual assistants can handle pretty much any task that you or your team would otherwise handle. This includes everything from managing your social media schedule, customer support tickets and day-to-day administration.
So rather than asking, “What can a Virtual Assistant do?” you should instead ask yourself “How can a virtual assistant bring the most value to my company?”
To help you answer this question, here’s the ultimate list of all the tasks you can outsource to a virtual assistant.


Administration Virtual Assistant
Email and calendar Management
- Filtering emails
- Delete spam
- Sending follow-ups and reminders
- Send newsletters to subscribers
- Set and schedule appointments
- Confirm appointments and attendance
- Manage your schedule
- Make event arrangements
- Make travel arrangements
- Manage staff birthdays and anniversaries
- Send reminders about calls and meetings
Client Relationship Management
- Track important dates (e.g birthdays, anniversaries)
- Organise cards and gifts
- Manage voicemail messages
- Answer customer service emails
- Live chat and Instant Messenger
- Respond to social media enquiries
- Process orders and requests
- Online community management
- Post to forums and blogs
- Process unsubscribe requests
- Respond to forums/boards
- Moderate comments and reviews
- Add contacts to CRM
- Update contact information
Office Assistance
- Update and manage website content
- Day-to-day admin support
- Database management
- Document storage and organisation
- Data entry
- Transcription
- Create Spreadsheets and powerpoints
- Create and update reports
- PDF conversion, splitting and merging
- Create letterheads and templates
- Project management

Bookkeeping Virtual Assistant
Basic Bookkeeping
- Manage loan or debt repayments
- Basic bookkeeping (e.g MYOB, Xero, Quickbooks)
- Recording transactions (income, expenses etc)
- Processing invoices, receipts and payments
- Categorising payments
- Account management (cashflow and receipts tracking)
- Send client invoices and reminders
- Data entry
- Create spreadsheets and powerpoints
- Create and update reports
- Reconcile third-party records
- Managing staff payroll
Office Assistance
- Update and manage website content
- Day-to-day admin support
- Database management
- Document storage and organisation
- Data entry
- Transcriptions
- Create spreadsheets and powerpoints
- Create and update reports
- PDF conversion, splitting and merging
- Create letterheads and templates
- Project management

Copywriter Virtual Assistant
Social Media & Marketing Content
- Write social media captions
- Recommend social media hashtags
- Write social media bio descriptions
- Write eBooks and downloadable whitepaper
- Write Press Releases and Media Kits
- Write and send email campaigns
- Write and send brochures and catalogues
- Social media trends and hashtag research

Customer Support & Lead Generation Virtual Assistant
Customer Service
- Customer enquiries
- Create and update customer support scripts
- Live Chat and Instant Messenger
- Processing orders
- Online community management
- Posting to forums and blogs
- Pre-sales questions
- Processing unsubscribe requests
- Respond to forums/boards
- Billing and technical support
- Send emails and newsletters to subscribers
- Moderate comments and reviews
Lead Generation
- Monitor outbound connection requests
- Pre-sales questions
- Manage and send LinkedIn connection requests
- Engage in LinkedIn Groups (liking, commenting)
- Engage with 2nd and 3rd connections
- Gather leads for LinkedIn Sales Navigator
- Create templates/scripts for outreach
- Send outreach messages to leads
- Email outreach
- New leads appointment setting (inbound and outbound calls)

Digital Marketing Virtual Assistant
Maintaining an online presence for your business is essential, but it can also be time-consuming. A digital marketing virtual assistant can alleviate this burden by scheduling content and advertising campaigns, as well as responding to customers on social media and other online platforms.
Digital Marketing & Ads
- Set-up and manage social media ads (content provided by you)
- Manage and respond to comments on ads
- Digital marketing reports
- Set-up and manage Facebook and Instagram Shop
- Tag Facebook and Instagram products
- Set-up and manage Google Ads
- Set-up and manage Retargeting Ads
- Install ad tracking codes and pixels on site
- Set-up and manage A/B split tests
Social Media Marketing
- Set-up social media profiles
- Manage social media schedule
- Write social media captions
- Schedule content using a scheduler
- Source and curate content
- Moderate and respond to comments and reviews
- Digital marketing reports
- Set-up and manage ads (content provided by you)
- Influencer outreach
- Competitor research
- Update Social Media Groups
- Manage inbox and response rate
- Online directory submissions
- Social media engagement (liking, commenting, following)
Administration
- Online directory submissions
- Database Management
- Follow-ups and Reminders
- Document storage and organisation
- Email Management eg Filter emails and manage spam
- Calendar Management eg Set appointments and manage calendar
- Answer customer service emails and chat support
- Research tasks
- Moderating blog comments
- PDF conversion, splitting and merging
- Website content updates

Graphic Design Virtual Assistant

Social Media Virtual Assistant
Social Media Management
- Set-up social media profiles
- Manage social media schedule
- Write social media captions
- Schedule content using a scheduler
- Source and curate content
- Moderate and respond to comments and reviews
- Digital marketing reports
- Set-up and manage ads (content provided by you)
- Influencer outreach
- Competitor research
- Update Social Media Groups
- Online directory submissions
- Manage inbox and response rate
- Social media engagement (liking, commenting, following)
LinkedIn Management
- Send outreach messages to leads
- Manage and send connection requests
- LinkedIn profile updates
- Engage in LinkedIn Groups (liking, commenting)
- Send recommendation requests
- Send messages to requests with no notes
- Filter LinkedIn Mail and archive messages
- Adding people from LinkedIn into CRM
- Engage with 2nd and 3rd connections
- Gather leads for Sales Navigator
- Create templates/scripts for outreach
Facebook Management
- Pin posts to top of feed
- Update and moderate Facebook Groups
- Find and join Facebook communities
- Create and update Facebook Events
- Set-up Messenger auto responses
- Design posts, carousels and stories using Canva
- Create, edit and upload Stories
- Facebook engagement (commenting, sharing)
- Install Facebook Pixel
- Update Facebook profile information
- Design and update Facebook banner
Youtube Management
- Moderate and respond to YouTube comments
- Manage YouTube assets (e.g RAW videos, b-rolls, scripts)
- Research content for video scripts
- Collect stock footage for b-roll
- Source and edit stock video and audio
- Edit video and send for approval
- Schedule unlisted videos to go live
- YouTube keywords research
- Add: description, links, keywords, tags
- Add: YouTube cards and end screen
- Design video thumbnail using Canva
- Order video transcription from Rev.com
- Add transcription to YouTube video as captions
- Add video link to pingler and pingomatic
- Schedule video promotion across other platforms
Instagram Management
- Manage Partnership requests
- Create and share Instagram stories
- Create Story Highlights
- Add cover images for reels and videos
- Create and manage IGTVs
- Create and manage Instagram ‘Guide’ tab
- Update Instagram buttons
- Update Instagram bio
- Set-up business profile
- Set-up and manage Instagram shop
- Tag products in Instagram posts
- Create and upload Instagram Reels
- Instagram hashtag research
- Instagram engagement (like, comment, follow)
- Add location tags
Administration
- Online directory submissions
- Database Management
- Follow-ups and Reminders
- Document storage and organisation
- Email Management eg Filter emails and manage spam
- Calendar Management eg Set appointments and manage calendar
- Answer customer service emails and chat support
- Research tasks
- Moderating blog comments
- PDF conversion, splitting and merging
- Website content updates

Video & Audio Virtual Assistant
Youtube Management
- Edit YouTube videos
- YouTube keywords research
- Add: description, links, keywords, tags
- Add: YouTube cards and end screen
- Design video thumbnail using Canva
- Order video transcription from Rev.com
- Add transcription to YouTube video as captions
- Add video link to pingler and pingomatic
- Schedule video promotion across other platforms
- Edit video and send for approval
- Moderate and respond to YouTube comments
- Create folders for video batches and organise footage
- Manage YouTube assets (e.g RAW videos, b-rolls, scripts)
- Research content for video scripts
- Collect stock footage for b-roll
- Source and edit stock video and audio
Podcast Management
- Create RSS feed
- Edit podcast episodes
- Sign-up to podcast platforms e.g Apple, Spotify, Anchor, Stitcher, Overcast, Pocket Cast, Radio Public, Breaker
- Distribute podcast on YouTube, Facebook, Instagram, LinkedIn
- Research and reach out to interview guests
- Source voiceover artists
- Create podcast intro and outro
- Write show notes and links
- Create transcriptions and subtitles and turn into blog articles
- Create podcast cover images
- Submit podcast episodes on all podcast platforms

Website Virtual Assistant
Website Management
- Update site pages
- Upload blog articles
- Manage blog comments
- Manage and update eCommerce catalog
- Set-up LiveChat
- Manage and update website plugins
- Troubleshoot website issues
- Updating HTML, CSS and Javascript
- Update RSS feeds