Hire a Customer Service Virtual Assistant with Avery Outsourcing
A Customer Service Virtual Assistant is capable of managing various virtual customer support responsibilities, including addressing inquiries on social media, handling concerns, following up on appointments, and more. Employing a customer service assistant can uphold your brand image and enhance your rapport with customers.
Technical Setup Handled
From orientation to onboarding, we manage all technicalities related to access, platforms, and systems.
Performance-Driven
Our Team Leaders keep a close eye on your VA’s work, ensuring open communication and fulfilled expectations.
Hassle-Free Replacement Guarantee
If your VA isn’t the right fit, we’ll promptly find a replacement, offering one week of service to ensure a smooth transition.
What can a Customer Service Virtual Assistant do?
Customer Service Virtual Assistants manage the forefront of your business, guaranteeing positive interactions with both prospective and existing customers. Their support allows you to focus on customer feedback and reviews, enabling you to enhance the overall customer experience further.
Customer Service
- Answer customer enquiries
- Create and update customer support scripts
- Live Chat and Instant Messenger
- Processing orders
- Online community management
- Posting to forums and blogs
- Pre-sales questions
- Processing unsubscribe requests
- Respond to forums/boards
- Billing and technical support
- Send emails and newsletters to subscribers
- Moderate comments and reviews
- Update customer records
- Create customer accounts and logins
Customer Success Management
- Managing high-value customers
- Send reminders about calls and meetings
- Developing and maintaining relationships with key stakeholders
- Serving as a customer advocate by providing feedback to the team to improve better solve customer’s challenges
- Generate progress reports for the client and work with our data analyst
- Customer onboarding
- Track important dates (e.g birthdays, anniversaries)
- Organise cards and gifts
- Set and schedule appointments
- Confirm appointments and attendance
What makes a great Customer Service Virtual Assistant?
- Detail-oriented: Possesses a keen eye for subtle nuances.
- Communication: Outstanding ability to articulate thoughts and engage in dialogue across various virtual channels, ensuring all customer needs are addressed.
- Emphathy: Demonstrates a strong capacity for active listening and connecting with the concerns of others.
- Organisation: Exhibits top-tier time management and systematic organisational capabilities.
Social Media 60%
Administrative 100%
Communications 100%
Technical 80%
Creativity 80%
Marketing 60%
How much does an Customer Service Virtual Assistant cost?
Below is the average salary for hiring a local employee compared to a Virtual Assistant for the same position:
Role Example
Sales Assistant
Customer Service Assistant
Local employee (AUD)
$60,000
$63,111
Admin VA (AUD)
$35,000 (save $25,000/yr)
$35,000 (save $28,111/yr)
*excluding GST
Meet one of our Customer Service Virtual Assistants
“I have over 12 years of experience in the Business Process Outsourcing (BPO) sector, during which I’ve gained valuable expertise in various areas, including virtual assistance. My roles have involved assessing customer credit files, processing customer applications, conducting credit analysis, managing social media accounts (such as Facebook and Instagram), handling live chat and phone inquiries, as well as managing email correspondence.”
-VA Missy
Key Skills
Work Experience
Administration
- Database Management/Data Entry
- Follow-ups and Reminders
- Email/Calendar Management
- Follow up email/letters using templates
- Client experience management
- Spreadsheet Creation & Management
- Basic Website Content Update
- Communication & Liaisons
- Documents Storage & Organisation (Cloud Accounts)
- Document Template Creation
- Credit analysis
Customer Support
- Customer Enquiries
- Customer Support, Live Chat & Instant Messenger (live chat, email, Facebook/Instagram Messages)
Research
- Gathering data and reporting
- Lead Generation
- Industry & competitor research
- Research hashtags and social media trends
Digital Marketing
- Email newsletter campaigns
- Content distribution
- Marketing schedule management
Social Media Support
- FB Enquiries
How do I hire an Customer Service Virtual Assistant today?
1
Discovery Call
Book your complimentary session to share your needs, allowing us to tailor a Virtual Assistant Recruitment Strategy just for you.
2
Meet your assistant
Trust our HR expertise to recruit and interview candidates until we find the perfect virtual assistant that meets all your criteria.
3
Start delegating
We’ll smoothly onboard, train, and prepare your VA on all necessary platforms, ensuring they’re ready to take on tasks from the get-go.
Frequently Asked Questions
Why should I hire a Customer Service Virtual Assistant?
A Customer Service Virtual Assistant offers flexibility and cost savings while ensuring your customers receive professional support. They can provide services such as handling inquiries, problem-solving, and maintaining customer relations, often with the advantage of covering different time zones.
How much should I pay my Customer Service Virtual Assistant?
An entry-level Customer Service Virtual Assistant typically earns between $5 to $20 per hour. Rates can increase based on experience, technical skills, and the complexity of tasks.
How do you work with a Customer Service Virtual Assistant?
Our Virtual Assistants operate remotely, conducting all communication virtually. Once you’ve onboarded one of our highly skilled team members, simply familiarise them with your company’s protocols, and they’re ready to start!
Do I pay taxes if I hire a Customer Service Virtual Assistant?
The answer to this question relies on the tax regulations in the countries where your business operates. While you might not be required to pay taxes in some cases, you may have obligations in your own country. It’s advisable to seek advice from a tax expert to grasp your tax duties when employing an international virtual assistant.
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