Hire a eCommerce Virtual Assistant with Avery Outsourcing
Streamline your digital operations. Our specialised eCommerce Virtual Assistants are your behind-the-scenes experts in product management, order processing, and website upkeep. Partner with us for a seamless online business experience. Navigate today’s bustling eCommerce landscape with ease and stand out in the market.
Technical Setup Handled
From orientation to onboarding, we manage all technicalities related to access, platforms, and systems.
Performance-Driven
Our Team Leaders keep a close eye on your VA’s work, ensuring open communication and fulfilled expectations.
Hassle-Free Replacement Guarantee
If your VA isn’t the right fit, we’ll promptly find a replacement, offering one week of service to ensure a smooth transition.
Examples of what a eCommerce Virtual Assistant can do
An eCommerce Virtual Assistant assists in streamlining eCommerce operations and increasing sales by managing product listings, processing orders, overseeing inventory, and addressing customer inquiries regarding order modifications, delivery problems, and other matters.
Product management
- Create product listings
- Regularly updating product information
- Managing overall inventory
- Coordinating with suppliers, if needed
- Analyse sales data along with customer feedback
- Monitoring and reporting on product metrics, such as revenue, adoption, and retention
- Keeping to product budgets and pricing strategies
- Identify customer needs and preferences (market research)
Order fulfillment
- Receiving and processing orders
- Tracking shipments
- Coordinating with shipping carriers, if needed
- Managing inventory levels and monitoring product availability
- Facilitating backorders
- Communicating with customers about order status and delays
- Managing customer service inquiries (order changes, delivery issues, and more)
- Generating shipping labels and packing slips
- Handling returns and exchanges
Website maintenance
- Updating website policies and terms of service to comply with regulations and legal requirements
- Updating product images and managing product categories
- Managing website integrations with payment gateways, shipping carriers, and other third-party services
- Maintaining website documentation (user manuals, troubleshooting guides, etc.)
- Managing website forms and contact pages
What makes a great eCommerce Virtual Assistant?
- Masterful Organisation: They expertly juggle multiple tasks, ensuring your eCommerce ecosystem operates seamlessly.
- Meticulous Attention: No detail is too small, from crafting spot-on product descriptions to precision in tracking.
- Digital Savvy: Armed with the latest tech know-how, they keep your online storefront at the cutting edge.
- Communicative Excellence: Clear, courteous, professional interactions with everyone in your business sphere.
Social Media 80%
Administrative 60%
Communications 100%
Technical 100%
Creativity 80%
Marketing 100%
How much does an eCommerce Virtual Assistant cost?
The average salary for hiring a local employee compared to a Virtual Assistant for the same position is provided below:
Role Example
eCommerce Assistant
Sales Assistant
Local employee (AUD)
$55,328
$60,000
Admin VA (AUD)
$35,000 (save $20,328/yr)
$35,000 (save $25,000/yr)
*excluding GST
Meet one of our eCommerce Virtual Assistants
“As an eCommerce Virtual Assistant, I am dedicated to optimising your online store’s operations and driving sales growth. With my expertise in product management, order processing, inventory control, and customer service, I am committed to ensuring a seamless and satisfying shopping experience for your customers.”
– VA Jasmine
Key Skills
Work Experience
E-commerce
- Product listing / resource
- Competitor analysis
- Marketing and monitoring
Administration
- Email/Calendar Management
- Documents Storage & Organisation (Cloud Accounts)
- Document Template Creation
- Booking Appointments
- Making Travel Plans
- Spreadsheet Creation & Management
- Data Entry
- Basic Website Content Update
- Communication & Liaisons
Customer Support
- Customer support, live chat & instant messenger
Research
- Industry & competitor research
- Research for Guest Articles/Interviews
- Lead Generation
- Gathering data and reporting
Social Media Marketing/Management
- Scheduling and Tracking New Pins
- Set-up and management
- Content creation & sourcing
- Scheduling, engagement, reports
Creatives
- Basic video editing
- Basic graphic design (Canva)
How do I hire an Digital Marketing Virtual Assistant today?
1
Discovery Call
Book your complimentary session to share your needs, allowing us to tailor a Virtual Assistant Recruitment Strategy just for you.
2
Meet your assistant
Trust our HR expertise to recruit and interview candidates until we find the perfect virtual assistant that meets all your criteria.
3
Start delegating
We’ll smoothly onboard, train, and prepare your VA on all necessary platforms, ensuring they’re ready to take on tasks from the get-go.
Frequently Asked Questions
Why should I hire an eCommerce Virtual Assistant?
An eCommerce Virtual Assistant can manage your online store, handle customer service, process orders, and update product listings, allowing you to focus on business growth and other critical tasks.
How much should I pay my eCommerce Virtual Assistant?
The pay for an eCommerce Virtual Assistant typically ranges from $4 to $15 per hour, influenced by their skill level, experience, and the complexity of the tasks they will perform.
How do you work with an eCommerce virtual assistant?
Our Virtual Assistants work remotely, handling all communication online. After onboarding one of our highly skilled team members, just acquaint them with your company’s procedures, and they’re ready to get started!
Do I pay taxes if I hire an eCommerce virtual assistant?
The answer to this question relies on the tax regulations of the countries where your business operates. Typically, you may not be required to pay taxes, but you could have obligations in your own country. It’s advisable to seek advice from a tax expert to comprehend your tax duties when employing an international virtual assistant.
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